Privacy Policy

Introduction and General Terms of this Privacy Policy – Royle-Safaris.co.uk

Royle Safaris is committed to protecting your personal information when you are using services from us. We want our services to be a safe and enjoyable environment for our users. This Privacy Policy relates to our use of any personal information you provide to us through our website and complies with the new General Data Protection Regulation (GDPR) May 2018.

In order to provide you with the full range of services, we are sometimes required to collect information about you.

Royle Safaris and Royle Safaris Ltd, will be the ‘Controller’ of the personal data you provide to us.

Company and data Controller’s details

Royle Safaris & Royle Safaris Ltd, 6 Greenhythe Road, Heald Green, Stockport, Cheshire, UK, SK8 3NS

This privacy policy explains the following:

  • What information Royle Safaris may collect about you;
  • How Royle Safaris will use information we collect about you;
  • Whether Royle Safaris will disclose your details to anyone else;
  • The use of cookies on the Royle Safaris website and how you can reject these cookies.

As set out above, Royle Safaris is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the GDPR 2018 (these laws are referred to collectively in this Privacy Policy as “GDPR”).

Information Royle Safaris may collect about you

We may collect and store any or all of the following types of information:

Information about the computer terminal you are on and about your use of our website including:

Your computers IP address,
– Your worldwide geographical location,
– Your Internet browser details,
– The site which referred you to us,
– How long you stayed on our site,
– Which pages you viewed.

Any personal information (often known as sensitive personal data) about any transactions carried out between you and Royle Safaris, including Name, Address, Age, Phone number, Email, Payment information, Billing Information, and the Holiday in question.

Why Royle Safaris need your personal date

We need to know basic personal data in order that we can communicate efficiently with you while you consider purchasing a holiday or tour from us. Once you have purchased a holiday or tour from us, we will require this information to generate an invoice and booking confirmation documents, which will form the legally binding agreement both parties are entering. If you request for us to arrange any internal flights on your behalf, we will collect further information from you, in order that the airlines can complete the booking of the flights for you.

How Royle Safaris will use your personal data

Royle Safaris will use your personal information for several reasons including the following:

We may use your personal information:

– For website administration purposes, which means that Royle Safaris may contact you for reasons related to the service you have signed up for, (For example; to notify you that a particular service has been suspended for maintenance),
– To personalise the way that content on the Royle Safaris website is presented to you.
– To allow the Royle Safaris website to enable any services you are registered with.
– To communicate with you about the website and to send you general notifications,
– To communicate with you for the purposes of marketing our business or the businesses of carefully selected third parties which we think may be of interest to you.

– To allow us to deal with any enquiries and complaints made by or about you relating to the Royle Safaris website,

-To purchase internal flights and make accommodation bookings as well as secure permits and entrance tickets to national parks, reserves, monuments and other areas visited on our holidays and tours. This entails sending some of your personal data to third parties in order to secure permits or flights or bookings needed for your holiday or tour. If you are unsure of this, then please contact us and we will inform you if this is relevant for your booking and who will be sending your personal information to and why we will sending them your personal information.

If you consent we will provide your personal information to carefully selected third parties for the purpose of direct marketing.

All financial transactions on the Royle Safaris website are handled through our payment provider . You should only provide personal information to us after reviewing the privacy policy available on their website (we can provide this on request). Due to the nature of our business we will share your personal information with only when it is necessary for the purposes of processing payments you make through our website.

Who Royle Safaris may disclose your personal information to.

We may disclose information about you to any of our Employees, whenever it is reasonably necessary for the smooth business running of Royle Safaris and also to facilitate your holiday or tour booking.

We also send your personal information to various third parties such as ground agents, airlines, hotels, lodges, national park authorities etc. This is done in order to secure accommodation bookings, entrance tickets, permits, internal flights and other parts of the trip that require personal information to make the booking.

We will take all reasonable steps to ensure that your personal data is processed securely.

How long will we keep it?

We will keep your data during the period you are considering purchasing a holiday or tour from us. Should you not purchase a holiday or tour within 3 months or inform us before that point that you no longer wish us to correspond with you about a holiday or tour, your personal data will be destroyed. If you purchase a holiday or tour from us, we will keep your data until the end of our financial year (5th April), 7 years from your date of purchase. If you consent to receiving marketing material, any material we send, will only be sent until you notify us that you no longer wish to receive it.

Your rights under GDPR

The right to be informed

You have the right to be informed about the collection and use of your data under GDPR guidelines, as highlighted in the former sections of this privacy policy.

The Right of Access

You have the right to make a written request to access your personal data. This includes a description of the personal data, the purposes for which it is being processed, recipients, retention periods and the right of rectification, erasure, restriction and objections.

The Right to Erasure

You have the right to request that businesses delete the personal data that they hold on you in certain circumstances.

The right to restriction of processing

You have the right to obtain restriction of processing in certain instances such as: when accuracy is contested, if processing is unlawful, if data is no longer required, pending a right to object action.

The right to object

You have the right to object to processing on the basis of situations such as ‘profiling’ and or behavioural marketing.

Your Rights Marketing and Mailing Lists

We may contact you via email, text, phone or post with marketing related offers and updates. You can unsubscribe from this marketing at any time by informing us by reply.

Complaints

Royle Safaris is work to a strict complaints procedure. Therefore, we meet the highest standards when collecting and using information. However, if you do have a complaint, please bring it to our attention by writing to us at our registered address.

Cookies

Cookies, are parcels of text sent by a server to a Web client (usually a browser) and then sent back unchanged by the client each time it accesses that server. Every time the user visits the webpage the cookie can be used to help identify them.
We may use Session cookies on the Royle Safaris website.
We use session cookies to keep track of you whilst you navigate the Royle Safaris website; Session cookies do not reside on your computer permanently and will be deleted when you close your browser.

Google Analytics is used on the Royle Safaris website. It is a free service offered by Google that generates detailed statistics about the visitors to a website. Royle Safaris is not responsoble for the information collected by Google. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

Any advertisers on our site many also place cookies on your local machine.

Most modern browsers allow users to decide whether to accept cookies, but rejection makes some websites unusable, including this one.

We may also use your personal information:
To the extent that we are required to do so by the law of England & Wales;
Except for as detailed above in this Privacy Policy, we will not provide your information to third parties.

Changes to this Privacy Policy

We may update this Privacy Policy by posting new versions on the website. You should check this page every time you submit any personal data to ensure you are happy with any changes.
We reserve the right to notify you by email of any changes to this Privacy Policy.

Third party websites external to Royle Safaris

Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. Royle Safaris accepts no responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Contacting Royle Safaris about this Privacy Policy

If you have any questions or comments about this privacy policy, we can be contacted via email at: info@royle-safaris.co.uk or by post to Royle Safaris, 6 Greenhythe Road, Heald Green, Stockport, Cheshire, SK8 3NS.