Terms and Conditions
About the Tours
TOUR GRADING
Each holiday is graded 1 to 5. 1 is Easy — for anyone with very little walking and most safaris are from a vehicle; 2 is Light — for anyone of any age used to some regular walking; 3 is Medium — for those with a measure of fitness or the unfit who are prepared to feel tired at times! 4 is Increased Ability — for the keen walker and 5 is Difficult – for experienced walkers, trekkers and people who like to spend many hours everyday in the field determined to find the wildlife.
These grades are not based just on the length of each day’s walk: the nature of the terrain, the altitude, average temperature and humidity, and the overall length of the trek are all taken into account.
ACCOMMODATION
This cost is always part of the stated price, whether it is in hotels, guest houses, bed & breakfasts or camping. Hotels used in larger towns are at least tourist class with all modern conveniences, and are always between 3-5*. We try to choose the hotel that offers the best combination of convenient location, atmosphere, friendliness and facilities as well as allowing us a place to relax in the evening and enable us with wildlife viewing from the accommodation. We provide twin rooms, most with private bathrooms, unless a single room is requested. Hotels in smaller places are the best available but maybe of a standard which is lower combined to hotels in large towns and cities. There are some locations which we visit which have no hotels and we use the best guesthouses and lodges in the area. Where camping is offered our tents are permanent tents which offer as mush protection from the elements as many hotel rooms.
HEALTH & VACCINATIONS
We strongly recommend that you have a medical and dental check before you go and, for some of our trips, we advise immunisation against typhoid, TB, polio, tetanus and hepatitis A, and that you take anti-malarial tablets if advised by your doctor. Immunisation against rabies and meningitis is also wise if you are going to the Himalaya or Africa, and against yellow fever if you are going to East Africa. Being vaccinated against Japanese encephalitis is also a good idea if you planning on staying in countries like Bangladesh, Nepal and India for a few weeks either side of one of our tours. On all our trips we carry a comprehensive medical kit to deal with minor accidents if any occur.
VISAS
Basic details are included on the itinerary pages but more details will be given to all British passport holders on booking. We regret that we are unable to obtain your visa for you but we can aid you to an extent. Non-British nationals must be responsible for their own visa and other entry requirements. Please make sure you have made all provisions for obtaining a visa (if required) as early as possible as some may take 3-4 weeks to obtain.
ITINERARIES
A detailed itinerary will be sent to you on booking, or on special request. This will include cultural, historical and natural histories of the areas we are visiting as well as detailed daily plans. For all holidays we will include local weather, politics, transport or a host of other uncontrollable factors can mean a change in itinerary. It is very unlikely that an itinerary would be substantially altered, but if this is necessary your leader will decide the best alternative in consultation with the group whilst on the tour.
PERSONAL SPENDING MONEY
All meals are included in the price so you will only need money for any food outside of these three meals as well as any drinks (soft or alcoholic) which are not given to you by your escort. The escort will provide bottled water everyday on all tours outside of the UK. The only other costs which are excluded in the price are airfares, airport taxes and souvenirs. The average person might spend £100 on these items.
DELAYS/ROUTE CHANGES
Naturally every effort is made to avoid delays and changes to the itinerary, but inevitably there will be occasions when they do happen. There is no guarantee that flights will depart at the time specified, and we do not have any liability to you for any delay which may arise. Where such delay does arise, we will use our best endeavours to arrange for the air carrier to provide appropriate meals, etc. but we ourselves will not make any such provision. We will also try our hardest to accommodate all the activities on the itinerary even if you are delayed and miss a day of the tour.
FLIGHTS
We do not provide flights to any of our destinations, but we will provide links to websites which offer great fares with great providers. In this case you will only have to enter your personal details and payment to confirm the tickets which will be sent direct to you via email or post. We hold no responsibility for the booking of flights or collection of tickets, but will insist on a flight number 60 before departure so we can make arrangements to pick you up from the airport.
INSURANCE
We are unable to provide travel insurance but we will let you know everything that you have to be insured against for each tour. We do require you to provide us with an insurance policy number no less than 30 days before departure so we can confirm that you are fully insured for the tour.
GROUP SIZE
Our trips are priced on a minimum of 4 participants and a maximum of 20. Although usually we operate tours with around 6-8 people. Sometimes, to prevent disappointment, we are able to offer holidays for smaller groups than 4 people but we reserve the right to add a small group surcharge to the cost (usually 10-20% but this is dependant on the tour and we may have to make certain alterations to the way the trip is run (most likely using local guides instead of zoologist escorts). If this happened, we would advise you as early as possible.
SMOKING
The overwhelming majority of Royle Safaris clients are non-smokers. To enable them to enjoy their holiday in comfort (and fresh air!), we insist that smokers refrain from smoking in the proximity of all other group members, and whilst watching wildlife, at all times. In particular, smoking in any confined space — be it the lounge, dining room, minibus, bedroom (if shared with a non-smoker) or at any other group gathering — cannot be permitted and, in signing our booking conditions, you agree to accept these guidelines and the right of all our tour leaders to dismiss from a tour any participant failing to respect them.
OUR CANCELLATION
Due to the special nature of our trips, we cannot guarantee the departure of every holiday, though we do try very hard to ensure that each one runs. Should a trip seem to be attracting insufficient numbers for a departure, we will let you know at least two months before its departure date, in case you wish to cancel then — with a full refund of your deposit and other payments to us — and make other holiday arrangements.
EXTENSIONS & PRIVATE PARTIES
Should you wish to extend your Royle Safaris holiday by visiting areas additional to those in our programme, we should be happy to help you with your arrangements. Further, we are always pleased to organise tailor-made wildlife holidays for private parties of any size.
SINGLE ROOMS & SUPPLEMENTS
We regret that nearly all of the lodges, hotels and other accommodation types we use charge single supplements, as they are usually small establishments needing to fill all beds. If you particularly wish for a single room, we are normally able to provide one for you at the supplement price listed for each tour. If you wish to share (to avoid this supplement) we can usually match you up with someone else of similar age and sex, also wishing to share. If we are unable to do this, we regret that the single supplement must be charged (though sometimes at a reduced, negotiated rate) unless your booking was received by us at least 6 months prior to the holiday’s departure. N.B. We regret that this offer does not apply to those booked on our Special Offers page and Late Availability page.
ACTIVITIES
All our activities are either carefully coordinated and run by experienced tour operators in the country we are in or are run by the zoologist escort employed by Royle Safaris. In the case of activities which are supplied by other companies we run vigorous checks to make sure that the tour and the activity is run to the highest standards and that no one is put in any danger. As a result of some activities being sourced outside of Royle Safaris we have to abide by their company terms and conditions and often have to sign disclaimers for their company as well as agreeing to the terms and conditions of Royle Safaris and any disclaimers you have been asked to sign with us.
Please also be aware that the hire cars, jeeps and other vehicles we sometimes use when in poorer or less developed countries are often at a lower standard to what you may expect to find in at home. It is therefore vital that your travel insurance covers you for this.
Important Information
Please carefully read and make sure you fully understand the following information before completing your booking. To book a tour please read the itinerary on the respective tour page and complete the booking form on that page.
DEFINITIONS
The below information (defined as terms and conditions), individual tour information (defined as the itinerary) and the information sent to you after booking (defined as the Pre-departure Pack) constitute your contract with Royle Safaris. They set out all your respective rights and obligations so please read and fully understand them.
Our office is 66 Oak Road, Cheadle, Stockport, Cheshire, SK8 1EJ.
In these terms and conditions ‘you’ and ‘your’ mean all persons named on the booking (including all persons added or substituted at a later date). ‘Party leader’ means the person on the booking who is responsible for the other persons on the booking. ‘We’, ‘us’ and ‘our’ mean Royle Safaris.
Please understand that these terms and conditions act only as an outline of what is included in the price of your holiday. Full details regarding the holiday will be found in the Pre-departure Pack sent along with your confirmation invoice. If, when this information is received by you, you are not satisfied with any of the details of the holiday and on discussion with us we cannot come to a common agreement; we will cancel your holiday and issue a full refund, provided that we receive notification within two weeks (14 days) of the date on the invoice.
1. MAKING YOUR BOOKING
To confirm your booking, you or the designated party leader must complete and comply with our booking form. He/she must be authorised to make the booking on the basis of these terms and conditions by all persons named on the booking and any persons added at a later date; and where the person on the booking is under the age of 18 at the time of the booking, authorisation must be granted by the respective persons parent or legal guardian.
By completing and complying with the booking form, you or the party leader is authorised to the extent set out above. You or the party leader is responsible for making all payments due to us. At the time of the booking the party leader must be over 18 years of age. All persons named on the booking must be a minimum age of 16 years old; unless where agreed beforehand after consultation with a member of our staff.
All bookings are subject to these terms and conditions.
The completed booking form and appropriate deposit payments (or full payment if the booking is within 90 days of the departure date) must be sent to us to confirm the booking.
Once the completed booking form and appropriate payments have been received by us, we will, subject to availability, confirm your holiday by issuing the pre-departure pack and confirmation invoice. The pre-departure pack and confirmation invoice will be sent to the party leader or your travel agency where applicable. As soon as receive the pre-departure pack and confirmation invoice please check them carefully and contact us immediately if there is any incorrect or incomplete information as it may not be possible to make any changes at a later date.
If we do not receive all payments (and any surcharges where applicable) in full and on time, we will be entitled to treat your booking as cancelled by you and retain all deposits and monies paid or due at that date. If we do not cancel your holiday immediately because you have promised to make payment, you must pay the cancellation charges as shown in clause 3 depending on the date we reasonably treat your booking as cancelled by you.
2. YOUR CONTRACT
A legally binding contract between us and you comes into existence as soon as we dispatch your pre-departure pack and confirmation invoice to the party leader or travel agent. Both you and us agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In the case of your living in Scotland or Northern Ireland proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English Law will apply).
3. CANCELLATION BY YOU
You are entitled to cancel your booking with us at any time up to the date of departure, providing you do so in writing and the written cancellation is received by us on or before the date of departure. Only when we have received your notice of cancellation will the cancellation be effective. Although we are not at liberty to refund the full amount paid be you at the point of cancellation by you. To protect yourself against this eventuality you should purchase adequate travel insurance at the time of booking.
As we incur costs from the time of booking the below charges will apply. In the below charges the percentage shown is calculated on the basis of the total cost payable to us by you.
| 70 or more days from departure date | Deposit only |
| 69-43 days from departure date | 50% of total tour cost |
| 42-29 days from departure date | 75% of total tour cost |
| 28 days or less from the departure date | 100% of total tour cost |
You may transfer your booking up to 30 days from the departure date to another person if you are unavoidably prevented from travelling, and the transferee meets all the conditions which apply to the booking. This transfer is subject to a £60 administration fee per person being transferred as well as any costs and fees imposed by the relevant suppliers providing any components of the holiday, which you will be informed of as soon as we receive notice of any extra costs and fees
4. CHANGES BY YOU
Should any changes to your confirmed booking be made by you, you must notify us in writing as soon as possible. We cannot guarantee any changes will be possible to meet your demands; however we will endeavour to assist you wherever possible. Any changes which can be implemented by us will incur a £30 administration fee per person (with transfer costs as stated in clause 3). Any costs and fees imposed by the relevant suppliers providing any components of the holiday will also be payable by you.
5. CHANGES AND CANCELLATION BY US
N.B. SUBCLAUSE 5.1 IS SUBJECT TO SUBCLAUSE 5.2
5.1 All our holidays are planned many months in advance. As a result occasionally we have to make changes and correct inaccuracies in the brochure, itinerary, pre-departure pack and website both before and after bookings have been confirmed. We occasionally need to cancel holidays before and after the booking has been confirmed. We always endeavour to avoid making changes and cancellations both before and after bookings have been confirmed but we do reserve the right to do so.
If a change or alteration has to be made to your itinerary after booking has been confirmed, we class the changes and alterations as minor or major. A minor change is any change or alteration which is not a major change. Minor changes will be dealt with by ourselves with no obligation to inform you before departure or pay compensation; although we do endeavour to inform you before departure. If a change or alteration is major we will make you the below offers for you to except one and only one. Major changes are such changes as an alteration to the start/end time by more than 12 hours, a change in accommodation to one below the classification stated in the itinerary, website, brochure or pre-departure pack. We will inform you of any major changes or need to cancel as soon as possible; so you can make one of the below three options.
i- accepting the proposed change or alteration
ii- purchasing an alternative holiday from us of a similar standard. We will offer you at least one holiday of a similar standard or higher. We will not expect any further payment in the case of choosing an alternative holiday.
iii- Cancelling and accepting the cancellation and accepting a refund to be discussed.
When the change is a minor change the above options are not applicable.
If a major change or alteration has to be made and you chose to accept the change you may be eligible for compensation from us on the below scale.
Compensation will not be paid by us to you in any event where the change, alteration or cancellation is due to unusual or unforeseen circumstances beyond our control; where the consequences could not have been avoided even if all due care and attention was paid to the holiday and itinerary. No compensation will be paid if we fail to reach the minimum number of people booked on the tour which is needed for the tour to run. In this event you will be informed by the deadline (usually 60 days before departure) and a full refund of paid monies will be made.
No compensation or the options above will be available if the cancellation is due to your failure to comply with any requirement of these terms and conditions and thus entitling us to cancel (such as failure to pay on time, or cancellation due to a minor change).
| Period before departure within which a major change/alteration notification is made to you | Compensation per person |
| 60 days or more from the departure date | £0 (nil) |
| 59-43 days from the departure date | £10 |
| 42-29 days from the departure date | £20 |
| 28 days or less from the departure date | £30 |
If your flights are cancelled, delayed, changed or altered in anyway which effects the start or end of your holiday with us (including Denied Boarding Regulations 2004); any dispute, claim or other matter of any description must be taken up with the airline or agent which your flights were booked with.
Any delay, cancellation or any change/alteration which entitles you to compensation or a refund with your flight providers does not entitle you to any compensation or refund with us regarding your holiday. We have no liability to make any payment to you in relation to delay, cancellation or Denied Boarding Regulations 2004 or any other change/alteration which affects your flights.
5.2 As Royle Safaris is a specialist package tour operator which specialises in holidays to remote countries and areas. As a result of the remote countries and areas which we run tours to are often dangerous, relatively underdeveloped, subject to instabilities in local bureaucracy, transportation and national park closure. Consequently we must be flexible and as a result of that flexibility we are contracted only to aim towards the suggested itinerary, not to necessarily adhere to it all rigidly and fully. We reserve the right to change or alter any part of the itinerary at any time, and will not be held responsible for any loss whatsoever caused as a result of any change or alteration to the itinerary.
6. FORCE MAJEURE
Force majeure is defined as any event in which us or a supplier of a service we use cannot, with all due care and attention, foresee or avoid. These events include war, threat of war, riot, civil strife, actual and threatened terrorist activity, industrial dispute, natural and nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.
Except where otherwise expressly stated in these terms and conditions, we cannot accept any liability or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (inclusions are described in more detail in clause 12.1) as a result of force majeure.
7. THE COST OF YOUR HOLIDAY
Before your holiday has been confirmed we reserve the right to make changes and correct any errors in prices advertised on this website, brochures or any other advertisement authorised by us. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
The total cost of the holiday needs to be paid in full and received by us and confirmed by us in the form of an invoice sent to you no less than 90 days before the scheduled departure date of your holiday.
Once the price of holiday has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances; increases or decreases in the cost of fuel, due taxes, fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, changes to park entrance fees and other tourism related taxes attributed to activities that are integral to your holiday or significant changes in the exchange rates which have been used to calculate the cost of your holiday. Significant changes are described as changes which change the cost of the holiday by more than 2% of the total cost.
If any increases in price change the price by more than 10% of the total cost of the holiday, you will be entitled to cancel your holiday; and receive a refund of any monies paid to us or to change to another similar tour offered by us (as stated in clause 5.1).
Please understand that not all aspects of the holiday are booking in foreign currencies and so some changes in exchange rates do not have an effect on the holiday cost.
Refunds due to decreases in the price of your holiday will only occur when the decrease exceeds 2% of the total price of the holiday. Where a refund is applicable we will issue the full amount of the refund to the party leader.
You will receive a surcharge invoice in the event of an increase in the price as stated above; and have 14 days from the date printed on the surcharge invoice to inform us in writing if you which to cancel or purchase another holiday. If there is any failure to inform us in writing of a cancellation or change of holiday within 14 days of the printed date on the surcharge invoice we will assume you will pay the stated surcharge on the surcharge invoice. Any surcharge is due in full on the date the balance of the holiday is due or in 14 days from the printed date of the surcharge invoice (which ever is later).
No surcharge will be levied within 28 days from the departure date.
Because errors and changes do occasionally occur please check the price advertised is correct at the time of booking to avoid any future problems.
8. INSURANCE
All members of the party booked in a holiday with us must be fully covered by travel insurance before setting out on the holiday. This must cover you fully for cancellation by you, medical care and repatriation should you become too ill to continue your holiday, and must above all cover you against the cost of evacuation from mountainous areas if you become too ill or injured to continue. You should also note that passenger liability insurance covering the vehicles that we hire, particularly in Third World countries, may be inadequate; therefore it is important that your insurance cover makes sufficient provision for your dependants in the event of an accident. Each tour has individual activities which may require specialist insurance cover (such as elephant back rides, shark cage diving and scuba diving) so please confirm what is required before buying travel insurance.
Once travel insurance has been purchased you must inform us as soon as possible so we can confirm the policy covers all the activities offered. A photocopy of the policy should be sent to us as soon as possible so we have a record of your insurance. No one will be allowed to participate on the holiday without a valid insurance policy number being provided to us and the insurance being adequate.
Please be aware that we have no control over the availability or standard of medical and repatriation services and facilities in the areas we visit and these do not form any part of our contract with you. Because many of the areas we visit are not as developed as the UK the standard and availability of such services may well be lower.
9. SPECIAL REQUESTS
If you have any special requirements or requests, you should inform us of them in full as soon as possible before departure. We will then inform all of our suppliers of such special requirements and requests but we cannot guarantee any of such requirements and requests will be met. Furthermore we have no liability to you if such requests are not met.
Any confirmation that any special requirement or request has been passed on to suppliers or included on the confirmation invoice, does not confirm that the said requirement or request will be met.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event you must give us full details in writing at the time of booking. We reserve the right to decline any reservation at the time of booking and cancel an existing booking when we become aware of any medical problems or disability which we feel will hinder your involvement on the holiday.
10. BEHAVIOUR
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment of any such damage or loss must be paid for in full direct at the time to the accommodation owner, manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect certain behaviours from all people who book with us. These are that everyone is considerate of other people. Most people who book with us are non-smokers and we expect that any smokers refrain from smoking in the direct proximity of non-smoking guests and guides. Non smoking is allowed when viewing wildlife at any time. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such as way as to cause or to be likely to cause danger, upset or distress to any third party or damage to property or fauna (including the collecting of any specimen from the natural world (such as plants and insects), we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation of other service. We will have no further responsibility toward such a person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
11. COMPLAINTS
Should any part of your holiday fall below your expectations, you must immediately inform your tour leader/escort and or the supplier of the service in question. In response we/they will do our/their best to rectify the situation to the best of our/their abilities. If for some reason the problem cannot be rectified please make the complaint known to us in writing within 14 days of your holidays scheduled return to the UK; we will then do our best to reach a settlement with you regarding the complaint. In the unlikely event that you are still unhappy with the original complaint then you may take your complaint up with the Court (see clause 2) in order to bring the matter to a speedy and amicable solution. This does not apply to claims of more than £2,500 per person or £10,000 per booking form, nor for claims which are solely or mainly in respect to physical injury or illness or the consequences there from.
12. OUR LIABILITY TO YOU
12.1 We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable, as part of our contract with you, are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example you suffer personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure or ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note that it is your responsibility to show that reasonable skill and care has not been used if you which to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
12.2 We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
i- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
ii- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
iii- ‘force majeure’ as defined in clause 6 above.
12.3 Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for your where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase whilst overseas. Please also see clause 13 “Excursions, activities and brochure information”. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
12.4 The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
12.5 Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
12.6 Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
12.7 You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 11 above. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
13. EXCURSIONS, ACTIVITIES AND BROCHURE INFORMATION
The information contained in our brochure, website or any other paper work sent from us to you is correct to the best of our knowledge at the time of the brochure going to print. We may provide you with information (in our brochure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting.
We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 12 of our Booking Conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.
14. PASSPORT, VISAS AND HEALTH REQUIREMENTS
The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown in our Pre-departure Pack. A full British passport presently takes approximately three weeks to obtain. If you or any member of your party have not yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this.
Requirements may change and you must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. N.B this card replaced the E111. From January 2006 E111 forms have not been valid.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Basic information regarding the applicable visas, documentation and health requirements are provided in the pre-departure pack; however please be aware that we have no responsibility for the accuracy of this information as regulations change in the UK and the country(ies) in question. Please conform to the above paragraph in addition to reading our information.
15. FINANCIAL SECURITY
In accordance to the The Package Travel, Package Holidays and Package Tours Regulations 1992(SI 1992 No 3288) set out by the EU; all monies paid by you to us for the cost of your holiday will be held in a trustee account until after the scheduled return date of your holiday. This means that in the unlikely event of our insolvency you money will be refunded back to you, or offered as payment towards another holiday with another supplier or used to ensure safe repatriation to the UK from your current location if you are on a holiday whilst the insolvency occurs.
We do not provide flights direct with ourselves. Any international flights booked on recommendation by us or sourced independently by you are not in any way provided by us and we accept no responsibility for any problems incurred during the booking or the actual flight. Any problems thus incurred of any kind whatsoever will have to be taken up with the provider recommended or sourced independently by you, in accordance to their complaints procedure. Any internal or domestic flights included in any package are booked and paid for in full, direct by a tour provider in the country where the flight and holiday takes place. By booking with any of our recommended providers you will be covered by their Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 2962.). This means that your flights are ATOL protected. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. In the unlikely event of the provider’s insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. If you have found and booked your flights completely independently from our recommendations you will have to use your own due diligence in ensuring that the provider of the flight is ATOL protected so you are protected in accordance with the above mentioned legislation.
16. PRICES AND BROCHURE ACCURACY
Please note, the information and prices shown in this brochure may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
This brochure is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
17. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 12(5)).
18. DELAY
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc.
19. SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower.
20. SINGLE ROOMS AND SUPPLEMENTS
We regret that nearly all the lodges and hotels we use charge single room supplements, as they are usually small establishments needing to fill all beds. If you particularly wish for a single room, we are normally able to provide one for you at the supplement price listed for each tour. If you wish to share (to avoid the supplement) we can usually match you up with someone else of similar age and sex, also wishing to share. If we are unable to do this, we regret that the single supplement must be charged (although sometimes at a reduced, negotiated rate) unless your booking was received by us at least 6 months prior to the holiday’s departure. NB We regret that this offer does not apply to those booked on our Special Offer holidays.
